5CEOs · Help

Common questions, in roughly the order a new customer hits them.

I just paid — where is my API key?

It is in the welcome email we sent immediately after Stripe confirmed the charge. The key is shown once; we never store it in plaintext, so if you lost the email, rotate the key from your dashboard.

Quick start (CLI)

curl https://api.5ceos.com/v1/chat-grounded \
  -H "Authorization: Bearer YOUR_KEY" \
  -H "Content-Type: application/json" \
  -d '{"query":"hello"}'

How do I see my account + usage?

Web dashboard: /dashboard — sign in with the email + password you set during signup. Lets you rotate or revoke keys.
JSON: account info: GET /v1/me (auth with your key)
JSON: usage history: GET /v1/audit — returns hash-chained rows you can re-verify locally.

What is "refuse-with-proof"?

Our wedge. When the substrate cannot ground an answer in retrieved sources, it refuses instead of fabricating. The refusal is signed by the verifier and surfaced in the response receipt as refused: true + verify_verdict. See the whitepaper for the mechanism.

What model am I getting?

All base tiers (Starter, Pro, Business) get the Tier-B grounded model with retrieval + post-hoc verifier. Tier-A models unlock via the LLM Add-On or Enterprise — see pricing. Cloud frontier LLMs are never in the loop on any tier.

How do I cancel?

From the dashboard: open your subscription, click Cancel. Your key remains active until the end of the current billing cycle, then is revoked. We do not store payment method details — Stripe does.

I hit a 4xx / 5xx — what now?

401: bad / expired key. Rotate at /dashboard.
402: monthly quota exhausted. Upgrade tier or wait for the next cycle.
429: rate limit. Back off and retry.
5xx: upstream substrate issue. /trust shows live health + the hash-chain checkpoint.

Still stuck?

Email support@5ceos.com with the request_id from your response receipt. That is enough to pull the exact substrate trace for your call.